Delivery, returns & tax
Delivery costs are free in France and payable abroad.
- Delivery in Metropolitan France: Delivery is free. Any order placed after 8 a.m. is shipped the next day via colissimo and then takes 48 hours to be delivered (excluding weekends and public holidays).
- Delivery to the European Union: Delivery costs are €15. Any order placed after 8 a.m. is shipped the next day via Colissimo. Please refer to the colissimo website to find out the delivery times to your country.
- Delivery outside the European Union: Delivery costs are €25. Any order placed after 8am will be shipped the next day via DHL. Please refer to the DHL website for delivery times to your country.
- Pre-order delivery: the estimated shipping date for a pre-order is indicated directly on the product page.
- Any purchase made on our site can be returned within 30 days of receipt of the package, for exchange or refund.
- To do this, simply send us the item concerned with the return form , duly completed.
- Returns to mainland France are free, please contact us to collect your return label.
- Outside mainland France, returns are the responsibility of the customer.
- Make sure the item is intact and well protected, so that it is not damaged during transport.
- Once we receive your package, we check that the item concerned is in its original condition and then proceed with the exchange or refund.
VAT & import tax
- European Union Delivery: You pay directly when ordering the VAT rate relating to your country.
- Delivery to the United States of America: If your order is below $800, you pay neither VAT nor import tax. If it is more than $800, you will be contacted by our carrier DHL who will ask you to pay import taxes at the amount in force in your country.
- Delivery to the rest of the world : You will be contacted by our carrier DHL who will ask you to pay import taxes at the amount in force in your country. You can pay it during the transport period or upon receipt of the package.