DELIVERY, RETURNS AND TAXES
DELIVERY
Delivery costs are free in France and payable abroad.
- Delivery to mainland France : Delivery is free. Any order placed after 8 a.m. will be shipped the next day. via colissimo and then takes 48 hours to be delivered (excluding weekends and public holidays).
- Delivery to the European Union: Delivery costs are €15. Any order placed after 8 a.m. will be shipped the next day via Colissimo. Please refer to the Colissimo website for delivery times to your country.
- Delivery outside the European Union: Delivery costs are €25. Any order placed after 8 a.m. will be shipped the next day via DHL. Please refer to the DHL website for delivery times to your country.
- Pre-order delivery: the expected shipping date for a pre-order is indicated directly on the product page.
BACK
Returns are free in France and at the customer's expense abroad.
- Any purchase made on our site can be returned within 30 days of receipt of the package, for exchange or refund.
- All you need to do is return the item in question to us with the duly completed return form .
- Returns to mainland France are free, Please contact us to collect your return label.
- Outside Metropolitan France, returns are the customer's responsibility.
- Make sure the item is intact and well protected, so that it is not damaged during transport.
- Once we receive your package, we check that the item in question is in its original condition and then proceed with the exchange or refund.
VAT & IMPORT TAX
Taxes are included in the European Union and payable upon delivery outside the EU.
- Delivery to the European Union: You pay the VAT rate for your country directly when ordering.
- Delivery to the United States of America: If your order is under $800, you will not pay VAT or import tax. If it is over $800, you will be contacted by our carrier DHL who will ask you to pay import taxes at the amount applicable in your country.
- Delivery to the rest of the world : You will be contacted by our carrier DHL, who will ask you to pay the import taxes in the amount applicable in your country. You can pay this during the transport period or upon receipt of the package.