Quick delivery - Payment in three installments - 2 year Warranty

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Shop 53 rue Saint André des Arts, Paris 6th - Email: Hello@charlie-paris.com - Tel: +33967411237

Store 53 rue Saint André des Arts, Paris 6th - Email: Hello@charlie-paris.com - Tel: +33967411237

Delivery

Delivery fees are offered in France and paid abroad.

- Delivery in France Metropolitan France: The delivery is offered. All orders placed after 8am are shipped the next day via colissimo and then takes 48h to be delivered (except weekends and holidays).

- Delivery European Union : The delivery costs are 15€. Any order placed after 8am is shipped the next day via colissimo. Please refer to the Colissimo websiteto know the delivery time to your country.

- Delivery outside the European Union : The shipping cost is 25€. All orders placed after 8am are shipped the next day via DHL. Please refer to the DHL websiteto know the delivery time to your country.

- Pre-order delivery:the estimated shipping date of a pre-order is indicated directly on the product page. 

Return

- Any purchase made on our site can be returned within 24 days of receipt of the package, for exchange or refund.

- You just have to send us the concerned article with the return form, well completed.

-The returns in Metropolitan France are offered,please contact us to get your return label.

- Outside Metropolitan France, returns are at the customer's expense. 

- Make sure the item is intact and well protected, so that it is not damaged during transport.

- Once we receive your package, we check that the item is in its original condition and then proceed with the exchange or refund.

VAT and Import Tax

- European Union delivery: Vous pay directly when ordering the VAT rate for your country.

- Delivery in the United States of America: If your order is under $800, you pay no VAT or import tax.

- Shipping rest of the world& US orders over $800: You do not pay VAT. Following your order, you will be contacted by our carrier DHL who will ask you to pay the import taxes at the amount in force in your country. You can pay it during the transport or at the reception of the parcel.

Need help?

From Monday to Friday, we do our best to answer you within the day. Here is our contact email: bonjour@charlie-paris.com

We are reachable by phone at 09.67.41.12.37 from Monday to Friday from 9h30 to 19h.

You can also visit our store at 53 rue Saint André des Arts, 75006 Paris on these same hours.