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Payment and delivery
On our website, payment is made by credit card, via a secure payment platform.
You can also pay for your order in 3 installments (with fees) via the Alma platform.
In store, you can only pay by credit card or cash.
On the payment page, select “Pay in installments with Alma”. You will then be redirected to a payment page on which you will have to enter your bank details as for a standard payment. There you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines then a reminder email 3 days before each deadline.
Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you initiated this operation and that it is not fraudulent.
Orders placed before 8 a.m. are shipped the same day. After 8 a.m., orders are shipped the next day (excluding weekends and public holidays).
Delivery to Metropolitan France:
- Colissimo : 48 hours
- DHL : 24h
- DHL : 2 to 4 days for neighboring countries. Allow longer for certain destinations.
Metropolitan France :
- Colissimo : Free
- DHL express : 15€
European Union :
- Colissimo : €15 or Free from €200 purchase
- DHL express : 15€
- DHL express : 25€
Please note that customs charges may apply for deliveries outside the EU.
France and European Union:
You pay directly when ordering the VAT rate relating to your country.
You will be contacted by our carrier DHL who will ask you to pay import taxes at the amount in force in your country. You can pay it during the transport period or upon receipt of the package.
Delivery to the United States:
If your order is below $800, you pay neither VAT nor import tax.
If it is more than $800, you will be contacted by our carrier DHL who will ask you to pay import taxes at the amount in force in your country.
At the moment, we do not deliver to relay points.
However, you can make a delivery by Poste Restante . Learn more.
If you are in Paris, you can also choose a local pick-up by collecting your order directly from our store in the 6th arrondissement.
Once your order has been shipped, you will receive a confirmation email with a tracking number .
If you have not received it, we invite you to check your junk mail.
Orders, unless otherwise stated, are shipped by Colissimo/DHL or by Tracked Letter, depending on the amount.
The tracking link may take 24 hours to become active.
Your package may have been received by your caretaker or a neighbor, or even the delivery status may have been updated too early.
If you still have no trace of your package after checking, you can contact us by telephone on 09 67 41 12 37 or send us an email to email@example.com , with your order number, so that we can We can open a request with our carrier as quickly as possible and find a solution to your problem.
Returns and exchanges
If the product does not suit you or you made an error when ordering, you have 30 days from receipt of your package to return it for exchange or refund.
The item must be new, in perfect condition and kept in its original box for the return to be accepted.
- Deadline : You have 30 days from receipt of your package to return your order to us.
- Condition of your product : The watch and/or bracelet must be new, that is to say in perfect condition and never worn.
- Returning your package : You must attach the return form to your shipment, available HERE . If you are in mainland France, you can contact us by email (firstname.lastname@example.org) so that we can send you a prepaid return label.
- Receipt of your package : After inspection of the returned items, we will contact you by email to confirm the exchange or refund of your order.
In the case of an exchange, if the desired model is not at the same price, we will refund the difference or send you a payment link if the price is higher.
Metropolitan France :
Return costs are free. Contact us by email at email@example.com so that we can send you a prepaid return label.
European Union and International :
Return costs are the responsibility of the customer.
We advise you to opt for secure shipping with a tracking number.
You can click HERE to download the returns form (to be completed and attached to your shipment).
Warranty and after-sales service
Your warranty covers all defects or damage that result solely from an assembly or manufacturing problem.
Your warranty is two years , or even three years for the Alliance collection.
All our repairs in the workshop are also guaranteed for one year.
Are you having a problem with your watch? Whether it is still under warranty (2 years) or not, we can take it for repair in our Workshop. To do this, you can come directly to our store in Paris to drop off the watch or send it to us by post.
The procedure is detailed here .
In general, it takes between two to three weeks for repair times, but this will depend on the period and the repairs to be carried out.
We cannot give updates during the repair process but you will be notified by email as soon as your watch is repaired!
Violent shocks : In addition to aesthetic deterioration, premature wear of materials and components can harm the proper functioning of your watch's mechanism.
Extreme temperatures : We recommend that you do not expose your watch to extreme temperatures (above 50°C or below 0°C) or sudden temperature variations which could cause fogging under the glass. Most often, this disappears quickly and does not damage the performance of your watch. If this persists, contact our customer service at firstname.lastname@example.org.
Water : If your watch is waterproof (10ATM or more), you can swim with it, making sure the crown is securely engaged or screwed down. It is strongly recommended not to expose your watch to sources of hot water (bath, shower, etc.) because the heat expands metals and crushes the seals.
Our bracelets are not under warranty and their lifespan can vary from several months to several years, depending on the type of bracelet and the use you make of it.
Water, sweat, sun and chemicals/cosmetics are all things that can alter the appearance of your bracelet.
In summer, or for any sporting and/or aquatic activity, we advise you to opt for a nylon or steel bracelet. The leather could become stained and deteriorate prematurely.
This means we do not have the model in stock at the moment as it is in production.
It will therefore be necessary to allow for a longer shipping time than usual (shipping date specified on the product page).
This means that the product is not available right away, either because it is new or because we are out of stock.
When pre-ordering, you are immediately charged the total amount of the order.
You are in Paris ? Don’t hesitate to come and try our pre-order models in store. You can pay for the pre-order directly on site.
As long as your pre-order has not been shipped, you can contact us by email (email@example.com) or by telephone (09 67 41 12 37) to cancel or modify it.
Order and customer account
If you have changed your mind or if you have made an error on your order, please contact our customer service as soon as possible, by telephone (+33 967411237) or by email (firstname.lastname@example.org).
If your order is already being prepared or has been shipped, we will no longer be able to modify or cancel it.
If upon receipt of your order an item has a defect or if we made a mistake in your order, please contact our customer service as quickly as possible to make a complaint: email@example.com.
If possible, please attach a photo of the defective product/wrong item received, so we can see the problem.
Your invoice can be downloaded in pdf version in the order confirmation email and in the order shipping email.
You can also find your invoices in your customer area.
If you still can't get your hands on your invoice, write to us, specifying your order number.
If you cannot log in to your customer account, you can request to reset your password. In this case, an email will be sent to you. Don't hesitate to check your spam folder.
Never received the reset email? You may not have a customer account with us and may have placed your order as a guest.
You should know that creating an account does not happen automatically when you place an order, it is a process to be carried out in parallel.
Do not hesitate to contact us, we can check this for you and, if necessary, send you an invitation to create your account!