On our website, payment is made by credit card via a secure payment platform. You can also pay for your order in 3 installments via Klarna or Alma.

In our stores, we only accept payments by bank card or cash. For bank card payments, payment in 3 installments is also possible.

On the payment page, select "Alma" or "Klarna". You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. There you will find a summary of your upcoming payments. You will then receive a summary email with the schedule of your next payments, followed by a reminder email 3 days before each payment due date.

Alma automatically performs a 3D Secure verification to confirm that you are indeed the cardholder. Your bank then sends you a confirmation SMS or a push notification in your banking app to confirm that you initiated the transaction and that it is not fraudulent.

Do you have any other questions? Feel free to consult Alma's FAQ or to contact them directly at the address support@getalma.eu

Orders placed before 8am are shipped the same day. Orders placed after 8am are shipped the following day (excluding weekends and public holidays).

Delivery within Metropolitan France:

• Colissimo : 48 hours
• DHL : 24h

International delivery:

• DHL : 2 to 4 days for neighboring countries. Allow longer for some destinations.

Metropolitan France, French Overseas Departments and Regions (DROM-COM), Andorra, Monaco:

• Colissimo : offered
• DHL Express : 15€

European Union:

• Colissimo : 10€ or offered from 150€ purchase
• DHL Express : 15€

International :

• DHL Express : 15€ or offered from 100€ purchase

• France and the European Union : You pay the VAT rate applicable to your country directly when you place your order.

• International (outside the EU) : An import tax applies to your order. This tax is paid directly during checkout on our website. Therefore, you will not have any additional charges to pay upon delivery to our carrier, DHL.

Once your order has been shipped, You will receive a confirmation email with a tracking number.. If you haven't received it, please check your spam folder. Unless otherwise stated, orders are shipped via Colissimo or DHL.

The tracking link may take up to 24 hours to become active.

It is possible that your package was received by your concierge or a neighbor, or even that the delivery status was updated too early.

If you still haven't received your package after checking, you can contact us by phone at +33 9 67 41 12 37 or send us an email via this form, with your order number, so that we can open a request with our carrier as soon as possible and find a solution to your problem.

If the product is not suitable for you or you made a mistake when ordering, you have 30 days from the date of receipt of your package to return it for exchange or to request a refund.

For the return to be accepted, The item must be new, in perfect condition, and kept in its original box..

• Deadline : You have 30 days from the date of receipt of your package to return your order.
• Item status : the watch and/or the Strap must be new, in its original packaging and never have been worn.
• Return of your parcel : You must include the return form with your shipment; it is available HERE. If you live in Metropolitan France, you can contact us via this form so that we can send you a prepaid return label.
• Receiving your package : After inspection of the returned item(s), we will contact you by email to confirm the exchange or refund of your order.
• In the case of an exchange : If the desired model is not at the same price, we will refund the difference or send you a payment link if the price is higher than that of the item. initialpurchased.

• Metropolitan France : Return shipping is free. Contact us via this form so that we can send you a prepaid return label.
• European Union and International : Return shipping costs are the responsibility of the customer. We recommend choosing a secure shipping method with tracking. You can click here in order to download the return form (to be completed and attached to your shipment).

Are you experiencing a problem with your watch? Whether it's still under warranty (2 years) or not, we can repair it in our workshop. To do so, you can drop off your watch at one of our... two Parisian addresses or send it to us by post.

The procedure is detailed here.

In general, you should expect to pay between two to three weeks Regarding repair times, please bear in mind that these times may vary depending on the time of year and the repairs to be carried out.

You will be able to track the progress of your repair from this link. Remember to have the ticket number you received by email after submitting your request ready.

• Violent impacts : In addition to aesthetic deterioration, premature wear of materials and components can impair the proper functioning of your watch mechanism.

• Extreme temperatures : We recommend that you do not expose your watch to extreme temperatures (above 50°C or below 0°C) or sudden temperature changes, which could cause condensation to form under the crystal. Most often, this will disappear quickly and will not affect the performance of your watch. If the problem persists, please contact our customer service department via [link/contact information]. this form.

• Water : If your watch is water-resistant (10 ATM or more), you can swim with it, making sure the crown is properly engaged or screwed down. It is strongly advised against exposing your watch to hot water sources (bath, shower, etc.) as the heat expands the metals and damages the seals.

Our StrapThese are not under warranty and their lifespan can vary from several months to several years, depending on the type of Strap and how you use it.

Water, perspiration, sunlight, and chemicals (cosmetics, perfume, etc.)  These are all elements that can alter the appearance of your Strap.

In summer, or for any sporting and/or aquatic activity, we advise you to opt for a Strap nylon or stainless steel. Leather could stain and deteriorate prematurely.

If you have changed your mind or made a mistake on your order, please contact our customer service department as soon as possible by phone. At +33 9 67 41 12 37 or via this form.
If your order is already being prepared or has been shipped, we will no longer be able to modify or cancel it.

If upon receiving your order an item is defective or if we made a mistake with your order, please contact our customer service as soon as possible to file a claim, via this form or by telephone at +33 9 67 41 12 37. If possible, please attach a photo of the defective product/wrong item received, so that we can assess the problem.

Your invoice is available for download as a PDF from the order confirmation and shipping emails you received. You can also find your invoices in your customer account.

If you are still unable to find your invoice, please do not hesitate to contact us and provide us with your order number.

If you are unable to log in to your customer account, you can request toinitialEnter your password. In that case, an email will be sent to you. Remember to check your spam folder.

You never received the email frominitialIs it possible that you don't have a customer account with us and that you placed your order as a guest? Account creation is not automatic when you place an order: you must either complete the process separately or click "Log in" when placing your order.

Feel free to contact us, we can check this for you and, if necessary, send you an invitation to create your account.