On our website, payment is made by credit card, via a secure payment platform.

You can also pay for your order in 3 installments (with fees) via the Alma platform.

In store, you can only pay by bank card or cash.

On the payment page, select “Pay in installments with Alma”. You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. There you will find a summary of your upcoming installments. You will then receive a summary email with your payment schedule, followed by a reminder email 3 days before each installment.

Alma automatically performs a 3D Secure verification to confirm that you are indeed the cardholder. Your bank then sends you a confirmation SMS or a push notification in your banking app to confirm that you initiated the transaction and that it is not fraudulent.

Do you have any other questions? Feel free to visit [website address]. Alma's FAQ or contact them directly at support@getalma.eu

Orders placed before 8am are shipped the same day. Orders placed after 8am are shipped the following day (excluding weekends and public holidays).

Delivery within Metropolitan France:

- Colissimo : 48 hours

- DHL : 24h

International delivery:

- DHL : 2 to 4 days for neighboring countries. Allow longer for some destinations.

Metropolitan France:

- Colissimo : Offered

- DHL Express : 15€

European Union:

- Colissimo : 15€ or Available from 200€ purchase

- DHL Express : 15€

International :

- DHL Express : 25€

Please note that customs fees may apply for deliveries outside the EU.

France and the European Union:

You pay the VAT rate applicable to your country directly when you place your order.

International (outside the EU):

You will be contacted by our carrier, DHL, who will ask you to pay the import taxes at the rate applicable in your country. You can pay this during transit or upon receipt of the package.

Delivery to the United States:

An import tax applies to your order. This tax is paid directly during checkout on our website, so you will not have any additional charges to pay upon delivery to our carrier, DHL.

Once your order has been shipped, You will receive a confirmation email with a tracking number..

If you have not received it, we invite you to check your spam folder.

Unless otherwise stated, orders are shipped via Colissimo/DHL or Lettre Suivie, depending on the amount.

The tracking link may take up to 24 hours to become active.

It is possible that your package was received by your concierge or a neighbor, or even that the delivery status was updated too early.

If you still haven't received your package after checking, you can contact us by phone at 09 67 41 12 37 or send us an email at bonjour@charlie-paris.com, with your order number, so that we can open a request with our carrier as soon as possible and find a solution to your problem.

If the product is not suitable for you or you made a mistake when ordering, you have 30 days from the date of receipt of your package to return it for exchange or refund.

The item must be new, in perfect condition and kept in its original box for the return to be accepted.

- Deadline : You have 30 days from the date of receipt of your package to return your order.

- Condition of your product : The watch and/or the Strap must be new, that is to say in perfect condition and never worn.

- Return of your parcel : You must include the return form with your shipment; it is available HERE. If you are in mainland France, you can contact us by email (bonjour@charlie-paris.com) so that we can send you a prepaid return label.

- Receiving your package : After inspecting the returned items, we will contact you by email to confirm the exchange or refund of your order.

In the case of an exchange, if the desired model is not the same price, we will refund the difference or send you a payment link if the price is higher.

Metropolitan France :

Return shipping is free. Contact us by email at serviceclient@charlie-paris.com afin so that we can send you a prepaid return label.

European Union and International :

Return shipping costs are the responsibility of the customer.

We recommend that you opt for secure shipping with a tracking number.

You can click HERE in order to download the return form (to be completed and attached to your shipment).

Are you experiencing a problem with your watch? Whether it's still under warranty (2 years) or not, we can repair it in our workshop. You can bring the watch directly to our boutique in Paris or send it to us by mail.

The procedure is detailed here.

In general, you should expect to pay betweentwo to three weeksRegarding repair times, this will depend on the period and the repairs to be carried out.

We cannot provide updates during the repair process, but you will be notified by email as soon as your watch is repaired!

Violent collisions: In addition to aesthetic deterioration, premature wear of materials and components can impair the proper functioning of your watch mechanism.

Extreme temperatures: We recommend that you do not expose your watch to extreme temperatures (above 50°C or below 0°C) or sudden temperature changes, which could cause condensation to form under the crystal. This usually disappears quickly and does not affect your watch's performance. If the problem persists, please contact our customer service department atbonjour@charlie-paris.com.

Water: If your watch is water-resistant (10 ATM or more), you can swim with it, making sure the crown is properly engaged or screwed down. It is strongly advised against exposing your watch to hot water sources (bath, shower, etc.) as the heat expands the metals and damages the seals.

Our StrapThese are not under warranty and their lifespan can vary from several months to several years, depending on the type of Strap and how you use it.

Water, perspiration, sun, and chemicals/cosmetics are all things that can alter the appearance of your Strap.

In summer, or for any sporting and/or aquatic activity, we advise you to opt for a Strap nylon or steel. Leather would be at risk of staining and deteriorating prematurely.

If you have changed your mind or made a mistake on your order, please contact our customer service department as soon as possible by phone (09 67 41 12 37) or by email (bonjour@charlie-paris.com).
If your order is already being prepared or has been shipped, we will no longer be able to modify or cancel it.

If upon receiving your order an item is defective or if we made a mistake with your order, please contact our customer service department as soon as possible to file a claim:bonjour@charlie-paris.comIf possible, please attach a photo of the defective product/wrong item received, so that we can assess the problem.

Your invoice can be downloaded as a PDF in the order confirmation email and in the order shipping email.
You can also find your invoices in your customer area.

If you still cannot find your invoice, write to us, specifying your order number.

If you are unable to log in to your customer account, you can request toinitialEnter your password. In this case, an email will be sent to you. Don't hesitate to check your spam folder.

You never received the email frominitialisation? It is possible that you do not have a customer account with us and that you placed your order as a guest.

It is important to know that creating an account is not done automatically when you place an order; it is a step that must be taken in parallel.

Feel free to contact us, we can check this for you and, if necessary, send you an invitation to create your account!