On our website, payment is made by credit card, via a secure payment platform.

You can also pay for your order in 3 installments (with fees) via the Alma platform.

In store, you can only pay by credit card or cash.

On the payment page, select "Pay in installments with Alma." You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. There, you will find a summary of your upcoming payments. You will then receive a summary email with the schedule of your payments, followed by a reminder email 3 days before each payment.

Alma systematically performs a 3D Secure verification to confirm that you are the owner of the card used. Your bank will then send you a confirmation SMS or a push notification in your banking app, to confirm that you initiated this transaction and that it is not fraudulent.

Do you have any further questions? Feel free to visitAlma's FAQ or contact them directly at support@getalma.eu

Orders placed before 8am are shipped the same day. After 8am, orders are shipped the next day (excluding weekends and public holidays).

Delivery to Metropolitan France:

- Colissimo : 48 hours

- DHL : 24 hours

International delivery:

- DHL : 2 to 4 days for neighboring countries. Allow longer for some destinations.

Metropolitan France:

- Colissimo : Free

- DHL express : €15

European Union:

- Colissimo : €15 or Free for purchases over €200

- DHL express : €15

International :

- DHL express : €25

Please note that customs charges may apply for deliveries outside the EU.

France and the European Union:

You pay the VAT rate for your country directly when you order.

International (outside EU):

You will be contacted by our carrier, DHL, who will ask you to pay the import taxes applicable in your country. You can pay this during the shipping process or upon receipt of the package.

Shipping to the United States:

If your order is under $800, you do not pay VAT or import tax.

If it is higher than $800, you will be contacted by our carrier DHL who will ask you to pay the import taxes at the amount applicable in your country.

Once your order has been shipped, you will receive a confirmation email with a tracking number .

If you have not received it, we invite you to check your spam folder.

Orders, unless otherwise stated, are shipped by Colissimo/DHL or by Tracked Letter, depending on the amount.

It may take 24 hours for the tracking link to be active.

It may be that your package was received by your caretaker or a neighbor, or even that the delivery status was updated too early.

If you still have no trace of your package after checking, you can contact us by phone at 09 67 41 12 37 or send us an email at bonjour@charlie-paris.com , with your order number, so that we can open a request with our carrier as quickly as possible and find a solution to your problem.

If the product does not suit you or you made an error when ordering, you have 30 days from receipt of your package to return it for exchange or refund.

The item must be new, in perfect condition and kept in its original box for the return to be accepted.

- Deadline : You have 30 days from receipt of your package to return your order to us.

- Condition of your product : The watch and/or bracelet must be new, i.e. in perfect condition and never worn.

- Returning your package : You must include the return form, available HERE, with your shipment. If you are in mainland France, you can contact us by email ( bonjour@charlie-paris.com ) so that we can send you a prepaid return label.

- Receipt of your package : After inspection of the returned items, we will contact you by email to confirm the exchange or refund of your order.

In the case of an exchange, if the desired model is not at the same price, we will refund you the difference or send you a payment link if the price is higher.

Metropolitan France :

Return shipping is free. Contact us by email at serviceclient@charlie-paris.com so we can send you a prepaid return label.

European Union and International :

Return costs are the responsibility of the customer.

We recommend that you choose secure shipping with a tracking number.

You can click HERE to download the return form (to be completed and attached to your shipment).

Are you having a problem with your watch? Whether it's still under warranty (2 years) or not, we can repair it in our workshop. To do this, you can come directly to our Paris boutique to drop off the watch or send it to us by mail.

The procedure is detailed here .

Typically, repair times take two to three weeks , but this will depend on the time of year and the repairs required.

We cannot provide updates during the repair process but you will be notified by email as soon as your watch is repaired!

Violent shocks : In addition to aesthetic deterioration, premature wear of materials and components can affect the proper functioning of your watch's mechanism.

Extreme temperatures : We recommend that you do not expose your watch to extreme temperatures (above 50°C or below 0°C) or sudden temperature changes that could cause fogging under the glass. This usually disappears quickly and does not affect the performance of your watch. If this persists, contact our customer service at bonjour@charlie-paris.com .

Water : If your watch is water-resistant (10 ATM or more), you can swim with it, making sure the crown is properly engaged or screwed down. It is strongly recommended not to expose your watch to hot water sources (bath, shower, etc.) because heat expands the metals and crushes the seals.

Our bracelets are not under warranty and their lifespan can vary from several months to several years, depending on the type of bracelet and your use.

Water, perspiration, sun, and chemicals/cosmetics are all things that can affect the appearance of your bracelet.

In summer, or for any sporting and/or aquatic activity, we recommend opting for a nylon or steel strap. Leather could become stained and deteriorate prematurely.

If you have changed your mind or made a mistake with your order, please contact our customer service as soon as possible, by telephone ( 09 67 41 12 37 ) or by email ( bonjour@charlie-paris.com ).
If your order is already being prepared or has been shipped, we will no longer be able to modify or cancel it.

If upon receipt of your order an item is defective or if we have made a mistake in your order, please contact our customer service as soon as possible to make a claim: bonjour@charlie-paris.com If possible, please attach a photo of the defective product / the wrong item received, so that we can see the problem.

Your invoice is available for download in PDF format in the order confirmation email and in the order dispatch email.
You can also find your invoices in your customer area.

If you still cannot get your invoice, please write to us, specifying your order number.

If you cannot log in to your customer account, you can request to reset your password. In this case, an email will be sent to you. Don't hesitate to check your spam folder.

Never received the reset email? You may not have a customer account with us and may have placed your order as a guest.

You should know that creating an account does not happen automatically when you place an order, it is a process to be carried out in parallel.

Do not hesitate to contact us, we can check this for you and, if necessary, send you an invitation to create your account!