Manufacturing defects
A movement that stops or drifts for no reason, a defective component, an assembly problem.
Warranty and repairs
Time can play tricks on your watch. Don't worry, with our watchmaking workshop, we can offer fast and high-quality servicing and repairs.
entrust us with your watch
IN OUR TWO SHOPS
Read more
While you wait, you can have your battery changed and your device resized on-site. Strap.
- Saint-Germain - 53 rue Saint-André des Arts, 6th arrondissement
- Le Marais - 17 rue Sainte-Croix de la Bretonnerie, 4th arrondissement
For other repairs, your watch is taken to the workshop and will then be waiting for you in the store.
No shipping required. Payment, if any, will be made on site.
BY POST
Read more
1. Submit your application online
It only takes a few minutes. Our customer service team will get back to you with the next steps.
2. Pack your watch carefully
Take a picture of it before sending it, for your records.
3. Ship it to the workshop
Under warranty in France: the prepaid label is sent to you.
In other cases, the shipping is at your expense; choose a tracked, signature-required and insured shipping option.
THE SAME HANDS, FROM ASSEMBLY TO REPAIR.
Our watchmakers work in Paris, just steps from customer service. Each watch is diagnosed, repaired, and then checked before being returned to you.
In each package, a note from our watchmakers details the work carried out.
your request
You describe the problem online, or you go to the store.
Reception
Your watch has arrived at the workshop. You will be notified by email.
DIAGNOSIS
Our watchmakers will examine it. If the repair is not covered, you will receive a quote.
REPAIR
After you give your approval, the workshop intervenes and then checks the watch.
BACK
Your watch will be returned to you with a tracking number, or will be waiting for you in store.
WHAT CHANGES ACCORDING TO YOUR SITUATION
No need to know in advance if your repair is covered: our watchmakers confirm it during the diagnosis, and send you a quote if it is not.
| SITUATION | UNDER GUARANTEE | OUT OF WARRANTY |
|---|---|---|
| Sending to the workshop | France: free prepaid label. Outside France: at your expense | At your expense |
| Diagnosis | Included | Included |
| Repair | Support (except cases listed below) | On quote, only after your agreement |
| If you refuse the quote | — | No processing fees |
| Return of the watch | Free | 10 € France | 15 € Europe | 20 € rest of the world |
| In store | Nothing to settle | Payment on site |
WHAT IS COVERED, AND WHAT IS NOT
Covered for 2 years
The battery, for 18 months
Changed for free if your watch is less than 18 months old.
Returning your watch
Free, and shipping to the workshop also from France.
Not covered: repair on estimate
The shocks
Scratched or broken glass Case marked: these damages always come from an impact.
The crown torn off
Even unintentionally.
Water, if the crown was poorly closed
Regardless of the tightness, the crown must be pushed in or screwed in all the way.
The wear and tear of Strap
Its lifespan ranges from a few months to a few years depending on use.
Wear of the tackle
Normal aging, accentuated by perfume or cosmetics.
Magnetization
Near a magnet or electronic device, the watch may advance or delay.
The battery after 18 months
It lasts on average 18 to 36 months depending on the model.
A watch opened by a third party
Any intervention by an unauthorized person voids the warranty.
In all these cases, you receive a quote before any intervention. Nothing is billed without your agreement.
WATCH BLOG
Black Watch: Timeless Elegance and Watchmaking Art by Charlie Paris
Black, a universal and timeless color, has long been a preferred choice in the world of watchmaking.
Our selection of yellow gold watches for women: elegance and shine on the wrist
A symbol of elegance and light, yellow gold enhances every wrist. Discover our gold watches, designed and assembled in France, combining refined design and watchmaking expertise.
Tout savoir sur la maille milanaise
Élégante, souple et intemporelle... La maille milanaise se réinvente chez Charlie Paris ! Découvrez nos nouveautés texturées (martelée et baguette) en 14mm pour habiller nos montres Sully et Moncea...