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WATCH REPAIR & GUARANTEE

Our shop / After-sales workshop being closed, we ask you to wait until the end of the confinement before sending us your watch. We are available by email at bonjour@charlie-paris.com if you have any questions.

If you have a problem with your watch, we're here to help.

  

How do I get my Charlie watch repaired?

Whether you bought your watch at our store, on our website or at a retailer, the repair process is the same.

If you are in Paris, we invite you to drop off your watch directly in the store at 53 rue Saint André des Arts 75006, so that our watchmaker can make the necessary repairs.

If not, please download and complete ourreturn formand return the watch to us at this address: Charlie Paris, 53 rue Saint André des Arts, 75006 Paris

If you have any question, you can email us at: bonjour@charlie-paris.com. Make sure you provide us with as much information as possible (Last name, First name, address, telephone, place and date of purchase) so that we can answer you as well as possible. If you can no longer find your warranty and have purchased your watch in our store or on our website, your purchase invoice or the email registered when ordering is sufficient.

Please note that the Charlie warranty does not cover:

- The natural wear of your bracelet which can have a lifespan of several months to several years depending on the use you make of it. For example, if you are going on vacation to a hot and humid country, the leather strap is not recommended. We advise you to give preference to steel or nylon bracelets.

- Defects or damage caused by water for models with a water resistance of 5ATM or less. Even for a watch with a water resistance greater than 10ATM, the repair will not be covered by the warranty if it turns out that the crown was not properly engaged.

- Defects or damage caused by impact or abrasion. Broken glass, a scratch or peeling indexes are damage that can only occur after impact.

- Defects or damage due to normal wear and aging of the watch such as aesthetic alterations to the plating. Remember to avoid contact with chemicals such as beauty creams or perfumes.

- Crowns torn off, even involuntarily. Our watches are delicate objects, we invite you to take the greatest care of them.

- Batteries which can have a lifespan of 18 to 36 months depending on the models and the use you make of them.

 

How long on average will it take to repair my watch?

It takes two to three weeks for your watch to be repaired. Our workshop records and keeps track of each watch carefully during the repair process but we cannot give updates regarding the repair progress of recovered products.

 

My problem is not included in the warranty, how much will it cost me?


We invite you to refer to our price list.

If the watch has been deposited in the store, payment will be made when you collect your watch directly from the store.

If the watch was sent by post, payment will be made online when we notify you that your watch has been repaired.

 

How can I give my Charlie a second life?

If your watch is too damaged or you find it has had its day, don't let it gather dust in the back of a cupboard! We take back your used watches to give them a second wind in recycling their components. In addition to making a gesture for the planet we will offer you a20% or 40 € discount code (at your convenience) to be used throughout our site. You can then go in search of your next favorite watchmaker.

 

 

In order to help you as best as possible, here are some cases that come up regularly:

 

Haven't found a solution to your problem? Write to us at serviceclient@charlie-paris.com

 

The most beautiful is the future