Privacy Policy
The website www.charlie-paris.com (hereinafter referred to as “the Website”) is edited and published by CHARLIE WATCH COMPANY SAS (hereinafter referred to as “CHARLIE PARIS” or “we/our”). Please refer to our Legal Notice for more details.
Access to and use of the Website, as well as access to the products and services offered to visitors and customers, are governed by this Privacy Policy, Terms of Use, General Terms and Conditions of Sale, and all applicable laws. By accessing and browsing the Website, you accept, without limitation or reservation, these terms and policies. CHARLIE PARIS is committed to respecting the privacy protection rules of its customers and visitors to its Website.
We invite you to regularly consult our Privacy Policy to stay informed of any updates.
1. DATA CONTROLLER
The data controller is:
- CHARLIE PARIS
- 53 rue Saint André des Arts, 75006 Paris, France
- Phone: 09.67.41.12.37
- Email: bonjour@charlie-paris.com
- Registered with the Paris Trade Register — SIREN number: 802 527 515
2. OUR COMMITMENTS REGARDING DATA PROTECTION
CHARLIE PARIS is committed to respecting data protection principles. In application of these principles, personal data must be:
- Processed lawfully, fairly, and transparently.
- Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
- Stored adequately, relevantly, and limited to what is necessary in relation to the purposes for which they are processed.
- Processed in a manner that ensures appropriate security.
- Transferred outside the European Economic Area only if the recipient State has an adequate level of protection or appropriate safeguards.
- Accurate and kept up to date.
3. DATA COLLECTED
CHARLIE PARIS collects and processes personal data for the following purposes:
- Marketing and delivery of products and services offered for sale on the Website.
- Customer advice related to the sale of products and services offered on the Website.
- After-sales service for our products and services.
- Applying for a job offer with our company.
- Accessing the Website.
In your interactions with CHARLIE PARIS, you may provide us with your personal data through various means:
- By filling out the contact forms available on the Website.
- By creating a user account.
- By subscribing to our newsletter.
- By submitting your application for a job within our company.
- By posting comments on our Website and on social networks where we are present (Facebook, Instagram, etc.).
The personal data concerned notably includes: Last name, first name, email address, postal address, phone number, warranty number for your products and billing, login credentials and password, browsing data on the Website (please refer to our Cookie Management Policy to learn more about this).
4. PURPOSES OF DATA COLLECTION AND PROCESSING
Your personal data is used by CHARLIE PARIS with your consent and/or for CHARLIE PARIS' legitimate interest in the context of providing our services for:
- Executing a contract concluded with you or to carry out steps you have requested in order to conclude a contract (e.g., a sales contract).
- Allowing you to browse our Website and benefit from all the services available on the Website.
- Responding to requests, inquiries, and complaints, in the context of the sale and after-sales service of our products and services.
- Responding to your applications as part of our recruitment procedures.
- Allowing you to receive our newsletter, subject to your consent.
- Tailoring our information, notifications, offers, and other forms of services to your interests as closely as possible.
- The legitimate interests pursued by CHARLIE PARIS with the aim of developing new products and services, improving customer service, etc.
- For statistical study purposes, with the aim of improving your customer experience with CHARLIE PARIS.
- Complying with legal obligations.
5. MEASURING INTERACTIONS WITH OUR ELECTRONIC COMMUNICATIONS
When you receive electronic communications from Charlie Paris (newsletters, invitations, personalized offers or content), we may use audience measurement technologies such as tracking pixels or tracking links.
These technologies allow us to:
- Measure the opening and viewing of our communications.
- Evaluate the performance of our campaigns.
- Adapt the frequency and relevance of messages sent to our subscribers.
- Improve our content and services.
Information that may be collected includes the date and time the message was opened, interactions with it, as well as certain technical information related to your device or email software. You can withdraw your consent or object to this processing at any time by modifying your communication preferences or by using the mechanisms provided for this purpose in our emails.
6. DATA RECIPIENTS
The personal data you may have provided to us is strictly reserved for CHARLIE PARIS employees authorized to access it in the course of their duties and within the legitimate exercise of the services provided by CHARLIE PARIS. All CHARLIE PARIS employees are made aware of personal data protection.
Personal data is generally not transmitted to third parties; it will only be transmitted:
- Within the legitimate exercise of the services provided by CHARLIE PARIS to our subcontractors as part of processing your requests and orders. These subcontractors will only receive the data required to respond to your requests and will use it exclusively for this purpose.
- To authorities with access rights to information as part of fulfilling legal obligations.
- To CHARLIE PARIS and its subcontractors as part of CHARLIE PARIS's legitimate processing to provide users with a user-friendly website and to improve and optimize this site for the benefit of visitors and customers.
- To CHARLIE PARIS and its subcontractors as part of CHARLIE PARIS's legitimate processing for marketing and advertising purposes.
7. SUBCONTRACTORS
CHARLIE PARIS contractually imposes the same personal data protection principles on its subcontractors (service providers, suppliers, etc.).
HOSTING:
The Website is hosted by OVH in France. Please refer to their privacy policies (OVH France) and (OVH USA). The legal basis for this processing is Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in providing visitors and customers with an efficiently and securely hosted Website.
PAYMENT SERVICES:
The Website offers you the possibility to use the SHOPIFY, PAYPLUG and ALMA payment modules for online payment of our products and services, so your details will be sent to these companies during the order process. You can find out more about how these companies store and use your personal data by accessing their privacy policies. The legal basis for this processing is Art. 6 para. 1 lit. a) GDPR (your consent) and Art. 6 para. 1 lit. b) GDPR (for processing your orders).
You have the option to revoke your consent to the processing of your data at any time. Such revocation has no impact on the effectiveness of data processing operations that took place in the past.
ANALYTICS TOOLS:
Google Analytics: a website analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the Website analyze how users use the websites. The data generated by the cookies about your use of the Website, including your IP address (your line's identification number), is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for its publisher, and providing other services relating to Website activity and Internet usage. Google may communicate this data to third parties in the event of a legal obligation or when these third parties process this data on behalf of Google, including notably the Website publisher. Google will not cross-reference your IP address with other Google data.
Technically, however, it cannot be ruled out that, due to the data obtained, Google may identify one or another user. It is possible that personal data and user profile data from Google's site may be processed for other purposes not within CHARLIE PARIS's sphere of influence. In addition to this data protection issue, data is transferred to the United States.
If you wish to disable Google Analytics, you will find the appropriate browser add-on by clicking on: tools.google.com/dlpage/gaoptout. Please note that disabling this may prevent the use of certain functions available on the Website.
MARKETING TOOLS:
Facebook Pixel: our Website uses the Facebook pixel to help us reach our audience on Facebook and provide them with relevant content. You can disable Facebook pixel cookies by visiting the Ads tab in your general account settings. The information we share with Facebook will only be used in accordance with Facebook's data use policy: www.facebook.com/about/privacy.
SMS Marketing: CHARLIE PARIS values your privacy and the information you consent to share through our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned cart reminders), recurring automated SMS marketing offers, and transactional texts, including requests for reviews of your shopping experience from us on the site https://charlie-paris.com
Our website uses cookies to track items you put in your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS, to provide you with the best shopping experience on our site.
8. DATA RETENTION
CHARLIE PARIS undertakes to retain your personal data for a period not exceeding that necessary for the purposes for which it is processed, in accordance with the retention periods imposed by applicable laws for certain categories of data.
9. SOCIAL NETWORKS
On the Website, you may find links to social networks.
By clicking on these links, if you are already logged in to the social media service concerned at the time you click the button, the sharing dialog box will detect it so that you can share the content directly. If not, you will be asked to log in to the social media network.
It is your responsibility to check the security and privacy settings of the sites concerned, as well as their terms of use.
Information on the collection, storage, and use of your data by these sites can be found at the following addresses:
10. SECURITY
CHARLIE PARIS implements all appropriate technical and organizational measures, considering the nature, scope, and context of the personal data you provide to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorized access to this data.
The Website is secured by an SSL certificate, ensuring the encryption of confidential data.
The Website uses the Shopify CMS, which is regularly updated to prevent security vulnerabilities.
Furthermore, the security and confidentiality of personal data rely on everyone's good practices. For this reason, we urge you not to share your passwords with third parties, to systematically log out of your profile and social accounts (especially in the case of linked accounts), and to close your browser window at the end of your work session, particularly if you are accessing the internet from a computer shared with others. This will prevent other users from accessing your personal information.
11. YOUR RIGHTS AND HOW TO EXERCISE THEM
In accordance with applicable regulations concerning the protection of personal data, you may, at any time, exercise your rights to access, rectify, or delete your data, as well as your rights to restrict and object to the processing and portability of your personal data:
- For our newsletter: by using the unsubscribe link found in each newsletter sent to you.
- Or more generally by contacting us by email: bonjour@charlie-paris.com
CHARLIE PARIS will erase your personal data from its database, provided you no longer have a contractual relationship with CHARLIE PARIS and we do not have a legal obligation to retain your data.
12. SEVERABILITY
Any provision of this privacy policy that is, in whole or in part, in contradiction with mandatory French law shall be severable, and any total or partial nullity of such a clause shall not affect the validity of the remainder of the clause in question, nor of the other clauses of this policy.
13. APPLICABLE LAW AND JURISDICTION
This Privacy Policy is provided on the Website in French, English and German. In the event of any discrepancy between the French and English versions, the French version shall prevail.
This Privacy Policy is governed by French law.
In the event of a dispute between the visitor or customer and CHARLIE PARIS concerning the interpretation, execution or termination of this Privacy Policy, CHARLIE PARIS strongly encourages the visitor or customer to first contact the company to try and resolve the dispute amicably. CHARLIE PARIS hereby informs the visitor or customer that alternative dispute resolution methods, such as mediation, are available.
The visitor or customer may, in particular, contact the European Commission's amicable dispute resolution platform, available at http://ec.europa.eu/consumers/odr/.
Should an amicable settlement of the dispute not be reached, CHARLIE PARIS and the visitor or customer agree to submit the dispute to the French courts. The terms of this article do not deprive consumers of their right to take legal action, or of their right to defence in the event of legal action, in their country of residence or domicile, nor of their right to consumer protection measures as defined by the legislation applicable in their country of residence.
14. MODIFICATIONS
CHARLIE PARIS may modify this Privacy Policy and its Cookie Management Policy at any time by updating the corresponding pages. In particular, these policies may evolve depending on the legal and regulatory context. You accept all revisions and should periodically visit this page and associated pages to review the Privacy Policy that applies to your use of the Website.