General conditions of sale
1. OBJECT
These general terms and conditions of sale aim to define the rights and obligations of CHARLIE PARIS and the Customer of products presented by CHARLIE PARIS on its website www.charlie-paris.com (hereinafter "the Site"). These terms and conditions apply exclusively between CHARLIE WATCH COMPANY SAS with a capital of 4000 € registered under number 80252751500018 RCS, whose registered office is located at 53 rue Saint André des Arts, 75006 Paris, France (hereinafter “CHARLIE PARIS”) " and any individual consumer visiting or making a purchase via said Site (hereinafter "the Customer").
On the Site, CHARLIE PARIS allows the Customer to order CHARLIE PARIS brand products online (hereinafter referred to as "the Product(s)") according to these terms and conditions. Any order placed with CHARLIE PARIS This therefore implies the Client's unreserved acceptance of these terms and conditions. These general terms and conditions may be modified at any time and without notice by CHARLIE PARIS. , The applicable conditions are those in effect on the date of the order by the Customer.
2. PRODUCTS AND COMPLIANCE
2.1. The products offered for sale are presented on the CHARLIE PARIS website. and accompanied by a description.
2.2. Products offered by CHARLIE PARIS comply with the standards applicable in France.
Elements such as photographs, texts, graphics, as well as all information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges.
Consequently, CHARLIE PARIS cannot be held responsible for any errors or omissions in any of these elements or for any modifications to said elements by suppliers and/or publishers.
3. CUSTOMER OBLIGATIONS
3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.
3.2. The Client agrees to communicate to CHARLIE PARIS the actual and necessary information elements for the performance of the service subject to these conditions as requested online and according to his situation, including his name, surname, address, telephone and valid email.
The Client is responsible for the consequences arising from information transmitted that is false or inaccurate or whose use would be unlawful.
3.3. Once the order is placed, CHARLIE PARIS The company sends the customer an email confirming the order. It also informs them of the shipment of the products.
3.4. The Customer can modify their data in the "my account" section.
4. ORDER
4.1. All orders will only be validated after payment has been accepted.
4.2. CHARLIE PARIS reserves the right to cancel or refuse an order in the event of a dispute with the Customer regarding a previous order.
4.3. CHARLIE PARIS Orders can be accepted subject to stock availability. The Customer is informed of the availability of Products sold on the Site at the time of order confirmation.
If, despite the vigilance of CHARLIE PARIS , The products are unavailable, CHARLIE PARIS will inform the Client by email as soon as possible.The Customer will then be able to cancel their order and, if applicable, receive a refund of any sums already paid.
CHARLIE PARIS cannot be held liable under any circumstances, whether for permanent or temporary unavailability. , nor can it give rise to any right to compensation or damages in favor of the Client.
5. PRICE
5.1. The prices displayed on the Site are indicated in euros including all French taxes (French VAT and any other applicable taxes).
Shipping costs will be indicated in the Customer's shopping cart, before final order confirmation.
Prices are subject to change at any time without notice, particularly in the event of changes to tax or economic data. Items will be billed based on the rates in effect at the time the order is placed.
6. DELIVERY
6.1. CHARLIE PARIS delivers its Products in Metropolitan France, including Corsica, in Europe, and in countries outside the European Union.
Products are shipped with a delivery note to the delivery address provided by the Customer when placing their order. Delivery cannot be made to hotels or P.O. boxes. The delivery times indicated on the website are estimates, corresponding to average processing and delivery times. To ensure these delivery times are met, the Customer must provide accurate and complete delivery address information (including, but not limited to: street number, building number, floor, access codes, names and/or intercom numbers, etc.).
In the event of a delivery delay of more than 7 working days, if the product has not been shipped, the Customer may cancel the order by registered letter with acknowledgment of receipt and request a refund of their order.
If the item has been shipped before receipt of the order cancellation due to a delivery delay of more than 7 days, CHARLIE PARIS will proceed with the refund of the item and the shipping and return costs, upon receipt of the item, complete, in its original condition and with all tags.
CHARLIE PARIS undertakes to inform the Customer of the progress of the processing of their order.
In the event of damaged packages (already opened, missing products, etc.), the Customer agrees to notify the carrier and CHARLIE PARIS. , by any means, all reservations within 10 days of receiving the product.
7. PAYMENT
Full payment is due at the time of order. Under no circumstances will any payments be considered as deposits or down payments. The Customer pays for their order by credit card (Visa, Eurocard/Mastercard) in accordance with the provisions of this article.
For any transaction, the Customer will provide the number on the front of their card, the expiry date of their card and the cryptogram on the back of their card (last three digits).
The Client's provision of their bank card number constitutes authorization for CHARLIE PARIS to debit his account up to the amount of his order.
No cash on delivery shipments will be accepted, regardless of the reason.
CHARLIE PARIS CHARLIE retains ownership of the item until full payment of the price is received from the Customer. Purchases are made securely. Payment solutions adopted by CHARLIE PARIS transactions are 100% secure. For payments by bank card (Carte Bleue, Visa and e-Carte Bleue), Société Générale handles payment security.All the information that Customers provide to CHARLIE PARIS are strictly protected and guarantee the compliance and security of each transaction.
8. EXCHANGES AND RETURNS OF PRODUCT(S)
RIGHT OF WITHDRAWAL
You have a period of You have thirty days from the date of receipt of your order to inform us of your wish to return part or all of your order. If this period normally expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.
To return a product, the Customer must first submit a return request by email to bonjour@charlie-paris.com.
Returns or exchanges are at the customer's expense. The product must be returned within thirty days in its original packaging, in its original condition, new.
If the item is not returned by the Customer within a certain period of Thirty days after receipt of the postage label, the return is considered cancelled and the Customer must keep the product.
The returned product will be refunded within a maximum period of thirty days from its receipt by CHARLIE PARIS , by crediting the amount to be reimbursed to the Client's bank account.
If the Customer fails to comply with these conditions, particularly the return or exchange conditions, CHARLIE PARIS will not be able to process refunds for the Products in question.
9. WARRANTIES AND LIABILITY
CHARLIE PARIS CHARLIE PARIS is only bound by an obligation of means for all stages of access to the site, from the ordering process to the shipment of the package or subsequent services. CHARLIE PARIS's liability cannot be held liable for any inconvenience or damage inherent in the use of the internet network, including service interruptions, external intrusions or the presence of computer viruses, or for any event classified as force majeure, in accordance with the law and jurisprudence.
10. INTELLECTUAL PROPERTY
Under no circumstances is the Client authorized to download or modify all or part of the Site and in particular its content (listed products, descriptions, images, videos…).
This Site or any part of this Site may not be reproduced, copied, sold or exploited for commercial purposes without the express written permission of CHARLIE PARIS. .
In general, all copyrights, trademarks and other distinctive signs and proprietary or intellectual property rights appearing on the Site shall remain the full and exclusive property of CHARLIE PARIS .
The Client is therefore required to respect intellectual property rights and may not in any way use the trademarks appearing on the Site and on the Products where applicable, or register any trademark that would prejudice the rights holder, unless otherwise provided by contract.
The same applies to all other intellectual property rights.
11. GUARANTEES AND LIABILITY
CHARLIE PARIS undertakes to use the confidential information of Clients only in connection with the operation of its Site.
For the proper execution of the order, the personal data collected will be subject to computer processing, the Client acknowledges having knowledge of this.
As such, information concerning him may be communicated to technical service providers of CHARLIE PARIS .
Furthermore, CHARLIE PARIS may use technical means to obtain non-personal information about internet users in order to improve the functionality of the site, for example by tracking the number of visitors to certain pages.
In accordance with the law of 6 January 1978, as amended by the law of 6 August 2004, the Client has the right to access and rectify personal data concerning him/her appearing in the files of CHARLIE PARIS . All requests must be sent by email to: bonjour@charlie-paris.com .
12. FORCE MAJEURE
In the event of a force majeure event, the party concerned must inform the other party within fifteen (15) days of the occurrence of this event, by registered letter with acknowledgment of receipt.
Specifically, in addition to those usually recognized by French courts, the following are considered cases of force majeure or fortuitous events: total or partial strikes, lockouts, riots, boycotts, or other industrial actions or commercial disputes, civil unrest, insurrection, war, severe weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship.
All obligations of the parties will be suspended for the entire duration of the force majeure event, without compensation.
If the force majeure event continues for more than three (3) months, the contract in question may be terminated automatically without compensation for either party.
13. GENERAL PROVISIONS
13.1. Partial invalidity of a clause
If any provision of these terms and conditions is declared invalid or unenforceable by a court of competent jurisdiction, it shall be deemed unwritten and shall not invalidate the remaining provisions.
13.2. Update
These terms and conditions may be modified at any time and without notice by CHARLIE PARIS , The applicable conditions are those in effect on the date of the order by the Customer.
13.3. Applicable Law – Jurisdiction
These terms and conditions are governed by French law, both substantively and procedurally. Any dispute must first be subject to an attempt at amicable settlement.
In the absence of an amicable settlement, jurisdiction is conferred upon the competent French courts, notwithstanding multiple defendants or third-party claims.
13.4. Reproduction of applicable texts (Ordinance 2005-136 of February 17, 2005, Consumer Code, Civil Code)
Article L. 211-4 of the Consumer Code
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision.
Article L. 211-5 of the Consumer Code
- To comply with the contract, the goods must:
1° Be fit for the purpose for which similar goods are normally used and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the customer in the form of a sample or model;
- to present the qualities that a Customer can legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special purpose sought by the Client, brought to the attention of the seller and which the latter has accepted.
Article L. 211-12 of the Consumer Code
The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.
Article 1641 of the Civil Code
The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the Customer would not have acquired it, or would have given only a lower price, if he had known of them.
Article 1648, paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
14. THE COMPANY AND ACCOMMODATION
Company Name: Charlie Watch Company SAS
Legal form: SAS
RCS number: 802527515
Intra-Community VAT number: FR71802527515
Share Capital: 4.000 €
Registered Office Address: 53 rue Saint André des Arts, 75006 Paris
Contact : bonjour@charlie-paris.com
President: Ambroise Parlos
Publishing Director: Adrien Sangle Férrière
Website Host: OVH
Hosting provider address: 2 rue Kellermann, 59100 Roubaix
Contact Host: contact@ovh.com
15. Consent to SMS marketing and opt-out policy for Charlie Paris SMS lists
By giving your consent to receive SMS advertising from Charlie Paris when finalizing your order and during the...
If you wish to unsubscribe from receiving marketing messages via SMS and notifications, reply STOP to any mobile message (SMS) we send you or use the unsubscribe link we provided in one of our messages. You understand and agree that alternative methods of unsubscribing, such as using different words or requests, will not be considered a valid method of unsubscribing.We do not charge for the service, but you are responsible for any text message charges imposed by your internet/mobile provider. Message and data rates may apply.
For any questions, please send a message. HELP at the number from which you received the messages. For more information, contact us at bonjour@charlie-paris.com. We reserve the right to change any phone number or short code we use to operate the service at any time. You will be notified if necessary. You agree that all messages you send to a phone number or short code we have changed, including all requests STOP Or HELP, messages may not be received and we will not be held responsible for fulfilling requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for any failures, delays, or misdirections of any information sent through the service, errors in that information, and/or any actions you may or may not take based on that information or the service. Your right to privacy is important to us.
16. Telephone solicitation opt-out list
In accordance with Article L.223-2 of the Consumer Code, the customer has the option to register on the lists of those who object to telephone solicitation.
17. Dispute
Any dispute must first be subject to an attempt at amicable settlement.
In the event of a dispute arising from an order placed in accordance with these Terms and Conditions, the Customer must send their complaint in writing to CHARLIE PARIS, by email to the address bonjour@charlie-paris.com ou by mail to the head office of CHARLIE PARIS, 53 rue saint andré des arts, 75006 Paris.
If the dispute is not resolved after this complaint, the Customer has the option of choosing an alternative dispute resolution method. The Customer has the right to use a consumer mediator free of charge to attempt an amicable resolution of the dispute with CHARLIE PARIS.
The Customer may send their request by mail to the Consumer Mediation Center of Justice Conciliators, at the following address: CM2C - 49 Rue de Ponthieu, 75008 Paris, France, or by email to contact@cm2c.net. He can also submit his application online on the website www.cm2c.net. For more information on the mediation procedure, the Client can consult the CM2C website (http://www.cm2c.net).
You can consult our Privacy Policy.