Please contact our customer service at email@example.com as soon as possible so that we can modify or cancel your order before shipment.
We strongly recommend that you check the goods immediately after receiving the goods to ensure that they are correct. If you receive the wrong or damaged products, please contact our customer service department within 24 days to file a claim.
After placing an order, you will receive a confirmation email with a tracking number. Unless otherwise specified, the order will be shipped by Colissimo.
If the product does not suit you or you have made an error when ordering, you have 24 days to make a request for#x27;exchange or refund. You only need to return the relevant article to us with the Return form, duly completed. Ensure that the item is intact and protected so that it is damaged during transportation. Once you receive your parcel, we check that the article concerned is in its original state and then proceed to exchange or refund.
It is up to the customer to arrange the return and pay the shipping costs. Please return l ' item to the#x27; address specified on the form.
Some of our creations can be pre-ordered. This means that the product is not available right away, either because it is new or because we are out of stock.
The delivery estimate date is indicated on each product page. Please note that this is a forecast date and that the forecast date may change.
On a pre-order, you are immediately debited from the total amount of the order. However, it is possible at any time to cancel your order and to be fully refunded.
Are you in Paris? Do not hesitate to come and try our pre-order models in the shop. You will be able to settle the preorder directly on site.
Yes, we deliver goods around the world, but we don't provide freight to foreign customers. We may also have to pay customs fees.
The delivery price is 25 Euro in France, 10 euro in Europe and 20 euro in the rest of the world.
The normal delivery time in France is 3-4 working days from the date of order. If the product is out of stock or delivered at a remote location, the delivery time may be longer.
If you place an order from a country other than L & # x27; EU, you must pay VAT and customs duties when you receive the package. These fees will be paid by the carrier.
Our 3atm watch is splash proof. These 3atm include all accidental water contact, including splash, rain, housework, but not swimming, diving or shower. You can take a bath with our 5atm or 10ATM watch. Our leather bracelets are not suitable for L & # x27; water, if you want to swim, we recommend that you use our steel or nylon bracelets.
We recommend that you avoid severe shocks. In addition to appearance deterioration, premature wear of materials and components may affect the normal operation of the watch mechanism.
Extreme temperature.We recommend that you do not expose your watch to extreme temperatures (above 50 ° C or below 0 ° C) or sudden temperature changes that may cause blistering under the glass. The most common case is that it will disappear quickly without damaging the watch's performance. If the problem persists, please contact our customer service Hello @ charlie-paris.com.
chemical.Any contact with chemicals (solvents, detergents, cosmetics, etc.) may damage the appearance of the watch.
Sand:Any contact and friction with sand can scratch the glass, metal shell or damage the bracelet.
Water:We suggest that you do not contact the watch with L & # x27; water to avoid discoloration or deformation. Please refer to the question about watch sealing.
Automatic watch.If you don't wear it often, we suggest you use the crane to manually re install the spring. As with any continuously operating micro mechanism, automatic motion requires regular maintenance.
Quartz watch.Don't leave used batteries in the watch.
Please contact our customer service by explaining what s 'has passed and indicating your order number. Our watchmaker will review your request and contact you to provide more information. We offer a two-year warranty on all our products; this warranty does not cover damage caused by l ' water, steam or#x27; abrasion. The guarantee implies that the watch has been handled carefully.
It takes two to three weeks for a watch to repair. Our workshop records and keeps track of each watch carefully during the repair process. We cannot give updates about l ' repair status of recovered products. If your watch does not work, you can send us an email to firstname.lastname@example.org or directly go to our shop.
Our batteries have a lifespan of about 2 years. You can change it to any jeweller and/or watchmaker.
Aging depends on your use, the exposure to humidity, the sun, etc. A leather strap can have a life span of several months to several years.
With our flash pump system, you can change wristbands inLess than ten secondsAnd with nothing more than your ten fingers.
The quartz movement is an electronic movement whose base of time is ensured by an oscillating quartz crystal. The energy required for its operation is provided by an electric battery. Our models contain a small lamella of this crystal, the peculiarity of which is to be piezoelectric. It thus emits vibrations at regular intervals when it is subjected to a power supply. The movement displays near perfect accuracy.
Please note!If the trotteuse, l ' needle of the seconds, of your watch s 'aligns not with the index of the dial, do not worry. C ' is quite normal. This is due to the game necessary for the proper functioning of the wheels of the movement.
The watches with an automatic motion are lifted by the movements of the wrist, which initiate the action of the rotor which then rotates on its axis. As with our Initial model, this movement weapons the spring, via a set of wheels. The first time you carry an automatic watch, it is necessary to make a manual reassembly to start the automatic reassembly mechanism for the suite.
How do I completely reload my automatic watch?The walking reserve is the amount of energy a watch can store so that its watch caliber can continue to function without being reassembled. Our Initial model at a walking reserve of approximately 42 hours. It empties if you don't move or wear it enough, which can cause the clock to stop. To reload it, we advise you to rotate the wreath in the direction of the hands of a watch when it#x27on the screen zero-the target position-in order to restart the watch and give it enough walking reserve to function normally.
Please note!We advise you to shake the watch to get it back on.
It is a watch that has the functions of a classic watch and a chronometer. In addition to the needles of the hours, minutes and seconds one adds a needle which starts, at the stop and recodes to zero on the simple pressure of a push. The minutes and hours counters are used to total the number of turns made by the chronograph's needle.