Quick delivery - Payment in three installments - 2 year Warranty

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Store 53 rue Saint André des Arts, Paris 6th - Email: Hello@charlie-paris.com - Tel: 0967411237

Frequent questions

Our creations

All our watches are designed and assembled by watchmakers in France, in our own workshop in Paris or in a Partner Workshop in Besançon.

The various components of our watches come, them, from various countries. It says more youhere.

All our watches are guaranteed two years. If you have any worries, you can come to our shop 53 rue Saint André des Arts, Paris 6th. Or contact our customer service by email or by phone at 0967411237.

The difference is the energy source of the watch and its mode of operation:
A quartz watch uses an electronic movement, powered by a battery. When the stack is empty, the watch stops.
An automatic watch uses a mechanical movement, made of a series of wheels and springs. To function, the watch uses the energy that you release when you move the wrist or when you turn the crown of the watch (hand winding).
Our automatic watches generally have a 40H power reserve: fully charged, they can continue to operate 40 hours without being worn.


More details on differences between quartz and automatichere.

Some of our creations can be in pre-order. This means that the product is not available immediately, or because it is a novelty, either because we are out of stock.
The date of delivery estimation is indicated on each product page. Please note that this is a predictive date and that the latter may be required.
In a pre-order, you are immediately debited from the total sum of the order. However, it is possible for you at any time to cancel your order and be fully refunded.
You are in Paris ? Do not hesitate to come and try in store our models in pre-order. You can adjust the pre-order directly on site.

All our bracelets are interchangeable: with our Flash pump system, no need for tool. You can change bracelets in less than ten seconds and with nothing more than your ten fingers!
The choice of the size of the bracelet (14mm, 18mm or 20mm) is based on your watch. A doubt ? Refer to the product page of your watch, to find the right corner width or contact us.

We work there! However, for the moment, we can not offer you this service.
You can always visit a craftsman or watchmaker offering engraving once the watch in your possession.
This will not impaculate the guarantee, but it will no longer be possible to return the product.

Payment and delivery

On our website, the regulation is by credit card, via a secure payment platform. In store, you can pay by credit card or cash.
Payment in several times is not available.

On the payment page, select “Pay in several times with Alma”. You will then be redirected to a payment page on which you will have to enter your bank details as for a standard payment. You will find the summary of your upcoming deadlines. You will then receive a summary email with the schedule of your deadlines and then a reminder email 3 days before each deadline.

Alma systematically performs a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, in order to confirm that you are indeed at the initiative of this operation and that it is not fraudulent.

You have more questions ? Do not hesitate to go toThe Alma FAQ or to contact them directly atsupport@getalma.eu

The orders placed before 8h are shipped the same day. After 8am, the orders are shipped the next day. (excluding weekends and public holidays)
Delivery Metropolitan France: 48 hours of delivery, by colissimo.
Delivery outside Metropolitan France: You can refer to the Colissimo website to know the delivery times.

The delivery is offered in France from 25 euros. Otherwise it stands at 5 € in France, 10 € in Europe and 20 € for the rest of the world.

Yes, we deliver all over the world! Shipping costs will be expected for expedition outside France. It is also possible that you have to pay customs fees.

For the moment, we do not deliver in relay. However, you can make you deliver directly into a post office, but additional charges may apply.Learn more.
If you are in Paris, you can also choose to remove your order from our 6th store.

Once your order is shipped, you should receive a confirmation e-mail with a tracking number. Orders, unless otherwise stated, are shipped by Colissimo or by letter followed, depending on the amount.
The tracking link can put 24 hours before being active.

Do not panic ! If your package is indicated as delivered but you have not received anything, we invite you to check with your neighbors and wait 2 - 3 days.

After this period, if you have still received nothing, send an email to serviceclient@charlie-paris.com, with your order number, so that we can open a request to our carrier as soon as possible and find a solution to your problem.

Order and customer account

If you have changed your mind or if you have made an error on your order, please contact our customer service as soon as possible, by phone (+33 967411237) or by email (ServiceClient@charlie-paris.com).
If your order is already being prepared or if it has been shipped, we will not be able to modify or cancel it anymore.

If the product does not suit you or you made a mistake when ordering, you have 24 days to apply for exchange or refund. All you need is to return the article concerned with thereturn form, duly completed.

Make sure the item is intact and well protected, so that it is damaged during transport. Once receipt of your package, we verify that the article concerned is in its original state and then proceed to the exchange or refund.
Returns are the responsibility of the customer. In case of loss / theft of parcels, if the latter was not sent against signature, the company Charlie Paris can not be held responsible.
The return address is indicated on the return form.

If upon receipt of your order an article presents a fault or if we were wrong in your order, please contact our customer service as soon as possible, to make a claim: ServiceClient@charlie-paris.com

If possible, please attach a photo of the defective product / the wrong item received, so that we can see the problem.

Your invoice is downloadable in PDF version in the order confirmation email and in the order shipping email.
You can also find your bills in your customer area.

If you still do not manage to get your hands on your bill, write to us, telling us the number of your order.

If you can not connect to your customer account, you can ask to reset your password. In this case, an email is sent to you. Feel free to check in your spam.

You have never received the reset email? You may not have a customer account at home and you have spent your order as a guest.

Do not hesitate to contact us, we will be able to check that for you and, if necessary, send you an invitation to create your account!

Maintenance & Maintenance

Do you have a problem with your watch? Whether it is under warranty (2 years) or not, we can take it in compensation in our workshop. To do this, you can come directly into the shop in Paris to deposit the watch or send it to us by post.

The procedure is detailedhere.

In general, it is necessary to have between two to three weeks for the time of repair, but it will depend on the period and repairs to be made.

We can not give updates during the repair process but you are warned by email as soon as your watch is repaired!

The sealing level will depend on your watch. It is indicated on the back of the latter.

- 3 ATM: splash-proof. The watch will resist accidental contact with water (splashing, rain, housework, etc.) and dust.

- 5 ATM: bathing on the surface. We do not advise you to swim with your watch.

- 10 ATM: You can swim and dive with your watch.

- 30 ATM: You can make scuba diving with your watch.

CAUTION: Always check that the crown of your watch is properly depressed before bathing.

Many the sealing level of your watch, we advise you to remove it in the shower.

Our leather bracelets are not going in the water, opt for our steel or nylon bracelets if you want to swim with.

For more info, refer to the instruction manual.

We recommend that you avoid violent shocks. In addition to aesthetic deterioration, premature wear of materials and components can affect the proper functioning of the mechanism of your watch.

Extreme temperatures. We recommend that you do not expose your watch at extreme temperatures (greater than 50 ° C or less than 0 ° C) or sudden temperature variations that could cause fogging under the glass. Most often, it disappears quickly and does not damage the performance of your watch. If it persists, contact our customer service at hello@charlie-paris.com.

Chemical products. Contact with chemicals (solvents, detergents, cosmetics, etc.) can damage the outside of the watch.

Sand: any contact and friction with sand could scratch the glass, the metal of the housing or damage your bracelet.

Water: We recommend that you do not put your watch in contact with water to prevent discoloration or deformation. Refer to question about the sealing of our watches.

Automatic watch. If you do not wear it regularly, we recommend that you go up the spring manually using the crown. Like any micro-mechanism that works continuously, the automatic movement requires regular maintenance.

Quartz watch. Do not let any used batteries in your watch.

Our batteries have a life of about 2 years. You can change it at any jeweler and / or watchmaker.

If you bathe with your watch, we also advise you to have the tightness check at the time of the battery change.

Our bracelets are not under warranty and their lifespan can vary from several months to several years, depending on the type of bracelet and the use you do.

Water, perspiration, sun and chemical / cosmetics are all things that can alter the appearance of your bracelet.

In summer, or for any sport and / or aquatic activity, we advise you to opt for a nylon or steel bracelet. Leather could try to try and deteriorate prematurely.

A question ?

From Monday to Friday, we do our best to always answer you during the day. Here is our contact email: hello@charlie-paris.com

We can be reached by phone on 09.67.41.12.37 from Monday to Friday from 9:30 a.m. to 7 p.m.

You can also go to our store 53 rue Saint André des Arts, 75006 Paris on these same hours.